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Frequently Asked Questions

Ordering and Payment

  1. How can I order?

    You can order in 2 ways:
    1. You can order easily using our online platform. Visit our website https://www.buye.pk. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
    2. Send us a message on Facebook page or Whatsapp us at +92 325 4267590 with following details:
    - Product Name
    - Your Name
    - Your Phone Number
    - Your email address
    - Your shipping address

  2. Why should I buy online?

    Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time. Traceability: You will have easy access to all of your previous orders any time you want. Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

  3. What information should I input when ordering?

    Our online ordering system will ask for all the important information you should submit. Please add your shipping address and phone number accurately. This will make sure the shipment is not delayed/delivery-failed because of the incorrect or less information.

  4. What payment methods can I use?

    Currently, only COD (Cash on Delivery) method is available. You will pay the amount when you will receive your order.

  5. How can I change delivery address?

    You can always update your address while placing the order. This address will be stored in your account and will be pre-filled while placing a new order in future.

  6. What are the delivery charges?

    Delivery charges are fixed to Rs.200 per order.

  7. Can I cancel my order?

    If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact us at [email protected]

  8. Do I have to order online?

    Yes, you have to place the order using website. Please visit our website here: https://www.buye.pk

  9. Do you have the product in stock?

    All the products which are shown on our site are available. Order lead time depends on the products and quantities.

  10. How to contact customer service?

    If you have question regarding our online store (ordering, account questions, technical questions), please contact us at [email protected] or you can also Live Chat with us on our Facebook page. Visit our Facebook page here: https://web.facebook.com/buyedotpk

  11. Can I return a product?

    Please check the return policy here.

  12. Shipping time?

    It usually takes 2-6 days depending on your location.

  13. Shipping cost?

    Shipping charges are Rs.200 per order. If order has multiple items then then shipping charges will increase depending on the weight.

  1. How do create an account?

    Go to this page https://www.buye.pk/signup and click “Sign Up”, then just fill in all the needed information and click “Sign Up”. After submitting the form, your account will be confirmed and you will be notified.

  2. How can I retrieve my password?

    You can retrieve your password by clicking “Forgot Password?”. Instruction on password retrieval will be send to your email.

  1. Can I track my order?

    Log into your buye.pk account. Click on "My Account" and then Click on "Order History". Now click on the desired order and you can see the shipping provider and tracking id.(Copy this id) Go to https://www.mulphilog.com/. You will find an input in the Top Header. Past your id and press enter to tract your order.

  2. Shipping time?

    It usually takes 2-6 days for order delivery. It totally depends on your location.